SHIPPING
Shipping
Shipping Process:
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Order Placement
Once you place your order, we begin processing it in our system to ensure everything is accurate and ready for shipment. -
Processing Time (2 Days)
Our team will carefully review your order, pick and pack your items, and prepare them for shipment. Please allow 2 business days for this processing phase. -
Shipping
After the 2-day processing period, your order will be handed off to the shipping carrier for delivery. The delivery time will depend on the shipping method selected during checkout and your location.
Cancellations Policy
Cancellations Policy:
Due to the nature of sealed products in the Trading Card Game (TCG) industry, we are unable to accept returns. Cancellations can be requested prior to shipment but are subject to a 7% cancellation fee. This fee will be deducted from the refunded amount and covers the non-refundable payment processing charges and restocking fees.
To request a cancellation, please email us at PokeTrex@gmail.com with the subject line: "CANCEL ORDER #[Order Number]".